How does Thankful work? Open the app and tap to start a session. Your AI guide will ask you a few gentle questions — just speak naturally. When you're done, your words are turned into a journal entry with a summary, mood tags, and a highlight. No typing needed.
Do I need to create an account? Yes. You can sign in with your Apple or Google account — it takes less than a minute and keeps your journal entries safe and backed up.
Is Thankful free to use? Thankful offers free sessions so you can experience the app before subscribing. After that, a subscription is required to continue journaling. You can subscribe monthly or annually — pricing is shown in the app.
Where are my journal entries stored? Your entries are stored securely in the cloud. They are tied to your account and accessible only to you.
Can I delete my journal entries? Yes. You can delete individual entries from within the app. To delete your entire account and all associated data, contact us at the email below.
Is my voice data private? Yes. Your voice is transcribed in real time to generate your journal entry. Audio recordings are stored in encrypted cloud storage and are not shared with anyone outside the services required to operate the app.
How do I manage or cancel my subscription? Your subscription is managed through the App Store. To cancel, go to iPhone Settings → Apple ID → Subscriptions → Thankful → Cancel Subscription.
Can I restore a previous purchase? Yes. On the paywall screen, tap "Restore Purchase" to restore an existing subscription.
Is there a free trial? Yes — Thankful offers a 3-day free trial on the annual plan.
The app isn't responding during a session. What should I do? Check your internet connection — Thankful requires an active connection for voice processing. If the issue persists, close and reopen the app. If it continues, contact us.
The app isn't recognising my voice. What should I do? Make sure you've granted microphone permission to Thankful. Go to iPhone Settings → Thankful → Microphone and ensure it is enabled.